Improving Immigration Client Service
Federal budget 2019
March 19, 2019
To help improve immigration client services, Budget 2019 proposes to provide Immigration, Refugees and Citizenship Canada (IRCC) with an additional $42.9 million over two years, beginning in 2019–20. This investment would increase the number of IRCC call centre agents so that enquiries from visitors, new Canadians, and others can be responded to more quickly, with a focus on the business lines with the longest delays.
As of April 30, 2019, processing times for family sponsorship of parent and grandparent applications are at 20-24 months, which is effectively half of what it was in 2015.
Government addresses spousal backlog and wait times
Government News Release
June 13, 2016
As part of its commitment to family reunification, the Government of Canada will grant permanent residence to more spouses, partners and dependent children of Canadian citizens and permanent residents this year. This will significantly reduce the backlog of existing applications and speed up processing times going forward.
Increasing the number of admission spaces for spouses and partners is one of the measures the Government has taken to support family reunification. Through Budget 2016, $25 million was also allocated to support faster and more predictable processing times for family sponsorship.